Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online

You can create your account on Shoopam by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Shoopam account.

You can create a Return in three simple steps

1. Tap on MyOrders
2. Choose the item to be Returned
3. Enter details requested and create a return request

All orders placed on Shoopam are dispatched through our own courier service - Shoopam Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, Flipkart Gift Cards, and Netbanking.
Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.